Customer Accounts Lead — Renewals & Collections (On-Demand Pay)

Aaron's; Queensdale (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career growth

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account and FSA

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Manager in North Carolina leads the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals while guiding teams to support ownership of merchandise and keep store operations running smoothly.

This role emphasizes strong communication, empathy, and leadership as you manage collections and renewals by phone or in person, maintain accurate records, and collaborate with the General Manager and sales team to maximize performance.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid driver’s license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified if required by location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone and up to 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers by phone or home visits as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Support General Manager with account recommendations and lease closures with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Brand protection

Customer connection

Education

High school diploma or equivalent

Job description

Aaron’s Customer Accounts Manager in North Carolina leads the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals while guiding teams to support ownership of merchandise and keep store operations running smoothly.

This role emphasizes strong communication, empathy, and leadership as you manage collections and renewals by phone or in person, maintain accurate records, and collaborate with the General Manager and sales team to maximize performance.