Customer Accounts & Renewals Leader

Aaron's Inc; Sierra Vista (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive daily, weekly and monthly revenue and renewal goals. You will maintain accurate account records, build strong customer relationships to support ownership goals, and manage collections and renewals by phone or home visits as required.

This role requires leadership, clear communication, and the ability to coordinate with store teams; the position includes competitive pay, incentive opportunities, and

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Multitasking

Organization

Negotiation

Brand protection

Relationship building

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the customer accounts department and drive daily, weekly and monthly revenue and renewal goals. You will maintain accurate account records, build strong customer relationships to support ownership goals, and manage collections and renewals by phone or home visits as required.

This role requires leadership, clear communication, and the ability to coordinate with store teams; the position includes competitive pay, incentive opportunities, and