Customer Accounts Lead: Renewals & Ownership Growth

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Asheville (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible-Sp

401(k) Plan with contribution matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager in Asheville, NC. The role leads the customer accounts department to drive collections, renewals and ownership of merchandise, while supporting store operations under the General Manager.

You will manage relationships with customers, counsel on payment arrangements, and work with the sales team to meet daily revenue and renewal goals. The position includes incentive pay and a comprehensive benefits package.

Qualifications

• Must be at least 21 years old for US roles.
• Valid driver’s license and driving record in compliance with policy.
• DOT certification if required in location (US).
• Able to work hours 8:00 am–9:00 pm.
• Able to lift up to 50 lbs. unaided and 300 lbs. with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure products and safely operate the company vehicle.
• Support General Manager with customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal communication

Empathy

Listening

Clear explanation

Leadership

Negotiation

Brand protection

Customer relationships

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager in Asheville, NC. The role leads the customer accounts department to drive collections, renewals and ownership of merchandise, while supporting store operations under the General Manager.

You will manage relationships with customers, counsel on payment arrangements, and work with the sales team to meet daily revenue and renewal goals. The position includes incentive pay and a comprehensive benefits package.