Accounts Lead - Collections & Renewals | On-Demand Pay

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Hillsboro (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Oppor tun

Paid time off, including vacation, s

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with contribution matching

Employee Assistance Program - Free ac­

Employee Purchase Program

Job summary

The Aaron’s Family of Companies is seeking a Customer Accounts Manager to lead the store's customer accounts department and drive revenue, renewal goals, and ownership outcomes for merchandise. The role includes guiding collections, renewals, and related customer interactions while supporting store operations.

The position emphasizes strong leadership, staffing, and process improvement with a varied schedule and incentives tied to performance.

Qualifications

• Must be at least 21 years old for US positions.
• Requires a valid driver’s license and compliance with the Driver Qualification Policy.
• Must be able to be DOT certified if required in location (US).
• Able to work a schedule of hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Support General Manager with operational functions including customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Difficult conversations

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Job description

The Aaron’s Family of Companies is seeking a Customer Accounts Manager to lead the store's customer accounts department and drive revenue, renewal goals, and ownership outcomes for merchandise. The role includes guiding collections, renewals, and related customer interactions while supporting store operations.

The position emphasizes strong leadership, staffing, and process improvement with a varied schedule and incentives tied to performance.