Customer Accounts Manager – Collections & Renewals

The Aaron's Company, Inc.; Fort Oglethorpe (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career growth

Paid time off

Sunday off

Job summary

Aaron’s is looking for a Customer Accounts Manager to lead the customer accounts department and drive revenue through renewals and ownership achievements. You will maintain records, nurture customer relationships, and support store operations with a range of duties.

The role emphasizes strong communication, leadership, and the ability to manage collections and renewals. Training and a path to advancement are part of Aaron’s compensation mindset.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation skills.

Responsibilities

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Conflict handling

Leadership

Negotiation

Education

High school diploma or GED

Job description

Aaron’s is looking for a Customer Accounts Manager to lead the customer accounts department and drive revenue through renewals and ownership achievements. You will maintain records, nurture customer relationships, and support store operations with a range of duties.

The role emphasizes strong communication, leadership, and the ability to manage collections and renewals. Training and a path to advancement are part of Aaron’s compensation mindset.