Customer Accounts Lead: Collections & Renewals

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Boston (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager in Boston to lead the customer accounts department and drive revenue, renewals, and ownership outcomes for customers. The role emphasizes strong relationships, clear communication, and proactive problem solving within store operations.

The position includes incentive pay and a comprehensive benefits package. The role requires flexible hours and a focus on customer service excellence across all touchpoints.

Qualifications

• Must demonstrate strong interpersonal and communication abilities.
• Ability to empathize, listen actively and handle difficult conversations.
• Proven leadership, multitasking and negotiation capabilities.
• Commitment to protecting company assets and brand standards.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system and track history.
• Build and maintain strong customer relationships to support ownership goals.
• Manage collections and renewals by contacting customers and scheduling visits as needed.
• Support store operations and the sales team as required.

Skills

Interpersonal skills

Empathy

Clear communication

Leadership

Multitasking

Negotiation

Building relationships

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Manager in Boston to lead the customer accounts department and drive revenue, renewals, and ownership outcomes for customers. The role emphasizes strong relationships, clear communication, and proactive problem solving within store operations.

The position includes incentive pay and a comprehensive benefits package. The role requires flexible hours and a focus on customer service excellence across all touchpoints.