Customer Accounts Leader: Drive Renewals & Ownership

The Aaron's Company, Inc.; New Mexico; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account and Flexible SP

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Manager role focuses on leading the customer accounts department to meet revenue and renewal goals while maintaining accurate records and fostering strong customer relationships. The position involves counseling customers, managing collections, and supporting store operations with various duties.

The role emphasizes leadership, communication, and empathy to help customers achieve ownership of merchandise, with incentive pay based on performance and a competitive

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Leadership

Negotiation

Education

High School diploma, GED or equivalent

Job description

Aaron’s Customer Accounts Manager role focuses on leading the customer accounts department to meet revenue and renewal goals while maintaining accurate records and fostering strong customer relationships. The position involves counseling customers, managing collections, and supporting store operations with various duties.

The role emphasizes leadership, communication, and empathy to help customers achieve ownership of merchandise, with incentive pay based on performance and a competitive