Customer Accounts Lead – Collections & Renewals

Aaron; Lewiston (ME); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career Advancement

Paid Time Off

Sunday off

Job summary

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the customer accounts department with a focus on achieving revenue and renewal goals. The role involves managing collections, driving ownership of merchandise, and supporting store operations under the General Manager's guidance.

The position offers an hourly rate of $18.00 to $19.00 with eligibility for performance-based incentive pay and a comprehensive benefits package.

Qualifications

• Ability to lead the customer accounts department and achieve revenue and renewal goals.
• Experience with collections and lease renewals is preferred.
• Ability to handle difficult conversations with empathy and clarity.
• Must be 21+ (US) and have a valid driver’s license; DOT certification as required.
• Shift availability from 8:00 am to 9:00 pm.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure products, and safely operate the company vehicle.
• Support General Manager with operational functions including account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

Aaron’s is seeking a Customer Accounts Manager in the United States to lead the customer accounts department with a focus on achieving revenue and renewal goals. The role involves managing collections, driving ownership of merchandise, and supporting store operations under the General Manager's guidance.

The position offers an hourly rate of $18.00 to $19.00 with eligibility for performance-based incentive pay and a comprehensive benefits package.