Customer Accounts Lead — Renewals & Collections

Aaron; Danville (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Manager position leads the customer accounts department to uphold company standards for collections and lease renewals. The role drives team performance to help customers achieve ownership of merchandise and supports store operations with a broad range of duties as directed by the General Manager.

The role emphasizes strong interpersonal skills, leadership, and the ability to manage difficult conversations while aligning with Aaron’s brand and asset protection policies.

Qualifications

• Must be at least 21 years old in the US or 18 in Canada.
• Valid driver’s license with acceptable driving record.
• DOT certification if required by location.
• Flexible schedule 8:00 am–9:00 pm.
• Ability to lift up to 50 lbs solo and 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by contacting customers with expired or unrenewed agreements.
• Maintain route sheets and vehicle safety; support GM with account recommendations and lease closures.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Communication

Leadership

Negotiation

Education

High School diploma or GED

Job description

Aaron’s Customer Accounts Manager position leads the customer accounts department to uphold company standards for collections and lease renewals. The role drives team performance to help customers achieve ownership of merchandise and supports store operations with a broad range of duties as directed by the General Manager.

The role emphasizes strong interpersonal skills, leadership, and the ability to manage difficult conversations while aligning with Aaron’s brand and asset protection policies.