Customer Accounts Lead: Collections & Renewals

Aaron's; Sierra Vista (AZ); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off

Health insurance

Health Savings Account

Flexible Spending Accounts

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the accounts department and drive collections and lease renewals in a dynamic retail setting. You’ll influence team performance, support ownership goals for customers, and back store operations with varied responsibilities under the General Manager’s direction.

The role emphasizes strong communication, leadership, and relationship-building, with an incentive pay component based on performance.

Qualifications

• Must be 21+ in the US; valid driver’s license and clean driving record.
• DOT certification may be required in some locations.
• Able to work a varied schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unaided; up to 300 lbs with assistance/equipment.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements by phone or home visits.
• Maintain daily route sheets and weekly maintenance records.
• Load and secure products; safely operate company vehicle.
• Support General Manager with account recommendations and closing lease agreements.
• Assist sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Multitasking

Organization

Negotiation

Brand protection

Education

High School diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the accounts department and drive collections and lease renewals in a dynamic retail setting. You’ll influence team performance, support ownership goals for customers, and back store operations with varied responsibilities under the General Manager’s direction.

The role emphasizes strong communication, leadership, and relationship-building, with an incentive pay component based on performance.