Customer Accounts Lead - Drive Renewals & Ownership

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Tappahannock (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Health insurance

401(k) Plan

Job summary

Aaron's Customer Accounts Managers lead the accounts department to drive revenue, renewals, and customer ownership of merchandise across the stores. This role shapes team performance, supports store operations, and ensures alignment with company standards for collections and renewals.

Success in this position requires strong leadership, empathy, and communication; candidates should be able to manage multiple priorities, maintain records, and engage customers in difficult conversations with a

Qualifications

• Minimum age 21 in the US; 18 in Canada.
• Valid driver's license and driving record per policy.
• DOT certification if required at location (US only).
• Ability to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting non-renewed agreements by phone or home visits.
• Maintain daily route sheets and weekly maintenance logs.
• Load and secure product and operate company vehicle safely.
• Support General Manager with customer account recommendations and lease closures.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Multitasking

Organizational skills

Negotiation

Education

High School diploma / GED

Job description

Aaron's Customer Accounts Managers lead the accounts department to drive revenue, renewals, and customer ownership of merchandise across the stores. This role shapes team performance, supports store operations, and ensures alignment with company standards for collections and renewals.

Success in this position requires strong leadership, empathy, and communication; candidates should be able to manage multiple priorities, maintain records, and engage customers in difficult conversations with a