Customer Accounts & Renewal Lead

The Aaron's Company, Inc.; Valdosta (GA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Career advancement opportunities

Paid time off

Medical, dental and vision insurance

Health Savings Account/ Flexible Spend

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a proactive Customer Accounts Manager in the United States. The role leads the customer accounts department with the aim of achieving renewal and revenue goals and helping customers toward ownership of merchandise.

You will support store operations and guide a team to deliver strong performance. You will build relationships with customers, manage collections, and coordinate with the sales team to close lease agreements and ensure accurate account records.

Qualifications

• Must be at least 21 years of age for positions in the United States.
• Valid driver’s license with satisfactory driving record.
• DOT certification may be required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Leadership

Negotiation

Customer relationship management

Education

High School diploma or GED

Job description

The Aaron’s Company, Inc. is seeking a proactive Customer Accounts Manager in the United States. The role leads the customer accounts department with the aim of achieving renewal and revenue goals and helping customers toward ownership of merchandise.

You will support store operations and guide a team to deliver strong performance. You will build relationships with customers, manage collections, and coordinate with the sales team to close lease agreements and ensure accurate account records.