Customer Accounts Leader: Renewals & Growth

The Aaron's Company, Inc.; Deming (NM); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement Opportunities

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department with a focus on achieving revenue and renewal goals.

You will manage collections, build customer relationships, and support ownership goals while coordinating with store operations. This role requires strong interpersonal skills, leadership ability, and a commitment to Aaron's brand, with a schedule that may include evenings.

Qualifications

• Must be at least 21 years of age in the US; 18 in Canada.
• Requires a valid state driver’s license with satisfactory MVR.
• Must be able to be DOT certified if required at location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Support General Manager with account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy and listening

Clear communication

Leadership and multitasking

Brand protection

Customer connections

Education

High School diploma, GED or equivalent

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department with a focus on achieving revenue and renewal goals.

You will manage collections, build customer relationships, and support ownership goals while coordinating with store operations. This role requires strong interpersonal skills, leadership ability, and a commitment to Aaron's brand, with a schedule that may include evenings.