Customer Accounts Lead: Drive Renewals & Ownership

Aaron's, Inc.; El Paso (TX); Hybrid; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to meet revenue and renewal goals, maintains records, and supports store operations.

It involves counseling customers on collections and renewals, and occasionally visiting customers to finalize agreements. The position emphasizes strong communication, leadership, and brand protection, with benefits and incentive pay tied to performance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy and active listening

Clear information delivery

Leadership

Multitasking

Organization

Negotiation and persuasion

Brand protection

People connection

Education

High School diploma, GED or equivalent

Job description

Aaron’s is hiring a Customer Accounts Manager in the United States. The role leads the customer accounts department to meet revenue and renewal goals, maintains records, and supports store operations.

It involves counseling customers on collections and renewals, and occasionally visiting customers to finalize agreements. The position emphasizes strong communication, leadership, and brand protection, with benefits and incentive pay tied to performance.