Customer Accounts Leader: Renewals & Ownership

The Aaron's Company, Inc.; Milan (TN); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) Plan

Employee assistance program

Employee purchase program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue, and oversee renewals. The role emphasizes strong customer relationships and strategic guidance to help customers achieve ownership of their merchandise.

The position includes an incentive-based pay structure and comprehensive benefits, with a focus on team leadership and operational support across stores.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to empathize and listen attentively.
• Clear information delivery and handling difficult conversations.

Responsibilities

• Lead the customer accounts department to meet revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build and maintain strong customer relationships to support ownership goals.
• Manage collections and renewals by counseling customers and contacting those with expired/renewed agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely operate the company vehicle.
• Support General Manager with customer account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Leadership

Multitasking

Organizational skills

Negotiation

Brand protection

Customer focus

Education

High School diploma

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States to lead the customer accounts department, drive revenue, and oversee renewals. The role emphasizes strong customer relationships and strategic guidance to help customers achieve ownership of their merchandise.

The position includes an incentive-based pay structure and comprehensive benefits, with a focus on team leadership and operational support across stores.