Customer Accounts Lead: Collections & Renewals

Colonial Group; Mississippi; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Health insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Empathy

Communication

Leadership

Negotiation

Asset protection

Customer focus

Education

High School diploma, GED or equivalent

Job description

Aaron’s Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.