Customer Accounts Lead - Collections & Renewals

Colonial Group; Acworth (GA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical insurance

HSA/FSA

401(k) matching

EAP

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support store operations. You will guide the team to achieve revenue targets while maintaining accurate records and strong customer relationships.

This role emphasizes leadership, effective communication, and the ability to handle sensitive conversations with customers, with expectations for flexible hours and safe vehicle operation.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid driver’s license and an acceptable driving record.
• Must be able to be DOT certified, if required in location (United States).
• Able to work hours 8:00 am–9:00 pm.
• Able to lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts dept to hit daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and securely handle product and safely operate the company vehicle.
• Support General Manager with account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Relationship building

Education

High School diploma

Job description

Aaron’s is seeking a Customer Accounts Manager to lead the accounts department, drive collections and lease renewals, and support store operations. You will guide the team to achieve revenue targets while maintaining accurate records and strong customer relationships.

This role emphasizes leadership, effective communication, and the ability to handle sensitive conversations with customers, with expectations for flexible hours and safe vehicle operation.