Customer Accounts Lead — Renewals & Collections

Colonial Group; Tulsa (OK); On-site; USD 40,116,000 - 42,210,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

PTO

Sunday off

Medical insurance

HSA/FSA

401(k) matching

EAP

Employee Purchase

Job summary

Aaron's is seeking a Customer Accounts Manager to drive the success of our stores by leading the customer accounts department with a focus on collections and lease renewals. This role influences team performance to help customers achieve ownership of their merchandise and supports store operations through diverse responsibilities per the General Manager.

The position requires strong leadership, communication, and negotiation skills, with a commitment to excellent customer service and

Qualifications

• Must be at least 19 years old in US; 18 in Canada.
• Requires a valid driver’s license and clean driving record.
• DOT certification if required in location (US only).
• Flexible schedule 8:00 am–9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain daily route and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Support General Manager with account recommendations and lease closings.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Listening

Leadership

Negotiation

Brand protection

Customer relations

Education

High School Diploma

Job description

Aaron's is seeking a Customer Accounts Manager to drive the success of our stores by leading the customer accounts department with a focus on collections and lease renewals. This role influences team performance to help customers achieve ownership of their merchandise and supports store operations through diverse responsibilities per the General Manager.

The position requires strong leadership, communication, and negotiation skills, with a commitment to excellent customer service and