Accounts & Renewals Leader

The Aaron's Company, Inc.; Concord (NH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sundays off

Medical insurance

HSA & FSA

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Manager role drives the success of our stores by leading the customer accounts department with the primary goal of achieving standards for collections and lease renewals. This position influences team performance to help customers attain ownership and supports store operations through diverse responsibilities.

The role offers competitive hourly pay with incentive potential, plus a robust benefits package including medical/dental/vision, HSA/FSA, 401(k) matching, paid

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid state driver’s license with satisfactory MVR.
• Must be able to be DOT certified if required at location.
• Able to work hours 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs on your own and up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to set and achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Support the General Manager with account recommendations and lease closings.

Skills

Interpersonal skills

Communication

Empathy

Listening

Negotiation

Education

High School diploma

Job description

Aaron’s Customer Accounts Manager role drives the success of our stores by leading the customer accounts department with the primary goal of achieving standards for collections and lease renewals. This position influences team performance to help customers attain ownership and supports store operations through diverse responsibilities.

The role offers competitive hourly pay with incentive potential, plus a robust benefits package including medical/dental/vision, HSA/FSA, 401(k) matching, paid