Customer Accounts & Renewals Leader

Aaron's, Inc.; Waynesboro (GA); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Sunday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in achieving revenue and renewal goals. The role focuses on guiding customers toward ownership of merchandise while supporting store operations and collaborating with the General Manager.

The position emphasizes strong communication, leadership, and negotiation skills, with responsibilities spanning record-keeping, relationship-building, and coordinating daily workflow across the team.

Qualifications

• Requires strong communication and interpersonal skills.
• Ability to handle difficult conversations with customers.
• Willingness to lead a team and coordinate daily activities.
• Must meet physical requirements and driving eligibility.

Responsibilities

• Lead the customer accounts department to achieve revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships to support ownership goals and drive sales.
• Manage collections and renewals via calls or home visits as required.
• Support store operations and collaborate with the General Manager.

Skills

Interpersonal communication

Empathy

Negotiation skills

Leadership

Customer service orientation

Education

High School diploma or GED

Job description

Aaron's, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department in achieving revenue and renewal goals. The role focuses on guiding customers toward ownership of merchandise while supporting store operations and collaborating with the General Manager.

The position emphasizes strong communication, leadership, and negotiation skills, with responsibilities spanning record-keeping, relationship-building, and coordinating daily workflow across the team.