Customer Accounts Lead: Renewals, Collections & Growth

Aaron's; Erie (Erie County); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

On Demand Pay (Dayforce Wallet)

Career advancement

Paid time off

Sundays off

Medical, dental, vision

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership of their merchandise and support store operations under the General Manager.

Key responsibilities include managing accounts, renewing leases, maintaining records, and building strong customer relationships while supporting sales and daily store functions. This is a full-time role in our Erie area.

Qualifications

• Must be at least 21 years old for US positions; 18+ in Canada.
• Requires valid state driver's license and MVR clearance.
• DOT certification if required at the location.
• Able to work hours 8:00 am–9:00 pm with flexibility.
• Able to lift up to 50 lbs alone and 300 lbs with assistance.

Responsibilities

• Lead customer accounts to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate account records in the store system including history and appointments.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Maintain daily/weekly route sheets and support store operations.
• Load, secure product, and safely operate the company vehicle.

Skills

Interpersonal skills

Communication

Empathy

Listening

Leadership

Multitasking

Organization

Negotiation

Brand protection

Relationship building

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and lease renewals. You will influence team performance to help customers achieve ownership of their merchandise and support store operations under the General Manager.

Key responsibilities include managing accounts, renewing leases, maintaining records, and building strong customer relationships while supporting sales and daily store functions. This is a full-time role in our Erie area.