Customer Accounts Leader - Renewals & Collections

The Aaron's Company, Inc.; Omaha (NE); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportu n

Paid time off, including vacation, s

Sunday off plus one day off during the

Medical, dental and vision insurance

Health Savings Account and Flexible”

401(k) Plan with contribution matching

Employee Assistance Program - mental健康

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead our store's customer accounts department, focusing on collections and lease renewals to help customers achieve ownership of their merchandise.

You will manage daily, weekly, and monthly revenue and renewal goals, maintain accurate records, build relationships, and support store operations while upholding Aaron’s brand and service standards.

Qualifications

• Retail or customer service management experience preferred.
• High school diploma or GED required.
• Willingness to work a varied schedule and lift up to 50 lbs.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal communication

Empathy and listening

Clear explanations

Leadership

Brand protection

Customer impact

Education

High School diploma/GED or equivalent

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead our store's customer accounts department, focusing on collections and lease renewals to help customers achieve ownership of their merchandise.

You will manage daily, weekly, and monthly revenue and renewal goals, maintain accurate records, build relationships, and support store operations while upholding Aaron’s brand and service standards.