Customer Accounts & Renewals Lead

The Aaron's Company, Inc.; Magee (MS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off including vacation and s

Sunday off plus one weekday off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and renewals in a fast-paced retail environment.

You will counsel customers toward ownership of merchandise while supporting store operations and a strong team culture. Ideal candidates bring strong interpersonal skills, leadership, and a customer-focused mindset; eligibility for incentive pay complements the hourly base rate.

Qualifications

• Must be at least 21 years old in the US and hold a valid driver’s license with satisfactory MVR.
• DOT certification may be required depending on location.
• Lift up to 50 lbs unassisted and up to 300 lbs with equipment/assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer records and account history in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired agreements.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and securely operate the company vehicle as required.
• Support General Manager with operational functions, including account recommendations and lease closures.
• Provide sales team support as needed.

Skills

Interpersonal skills

Communication

Empathy

Clear communication

Leadership

Multitasking

Organization

Negotiation

Brand protection

Customer focus

Education

High School diploma

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager to lead the customer accounts department and drive collections and renewals in a fast-paced retail environment.

You will counsel customers toward ownership of merchandise while supporting store operations and a strong team culture. Ideal candidates bring strong interpersonal skills, leadership, and a customer-focused mindset; eligibility for incentive pay complements the hourly base rate.