CS Phone VA

Catch Creation; United States; Remote; USD 5,500 - 6,900; Full time

Benefits offered by this job

Permanent work from home

Bi-weekly paycheck

Performance bonuses and incentives

6th month and annual anniversary bonus

Up to 17 days of paid leave credits

Job summary

Catch Creation is a global eCommerce company that creates, grows, and manages online brands. It operates a fully remote, remote-first team.

We are seeking a customer service specialist to handle inbound calls, perform follow-ups, and uphold high service standards while working from home. The role emphasizes clear communication, reliability, and adherence to performance targets. Permanent work from home with incentives based on results.

Qualifications

• Above-average verbal communication with a clear, neutral accent.
• Strong customer service and interpersonal skills.
• Above-average technical proficiency and ability to learn new systems.
• Ability to multitask across multiple systems while controlling interactions.
• Minimum one year of BPO customer service experience.
• High reliability and flexibility with varying schedules.
• Intel i5 or comparable processor with at least 4GB RAM.
• Internet connection with minimum 30 Mbps speed.

Responsibilities

• Answer inbound customer calls about products, website navigation, billing, order status, and returns.
• Conduct outbound calls to follow up on unresolved or disconnected interactions.
• Meet performance metrics: about 5 minutes average handle time and minimum 60 calls per day.
• Prioritize customer needs and overall business health in decisions.

Skills

Verbal communication

Customer service

Multitasking

Technical aptitude

Reliability

Flexible schedules

Tools

Headset & dual monitors

Job description

Responsibilities

• Answer inbound customer calls about products, website navigation, billing, order status, and returns
• Conduct outbound calls to follow up on unresolved or disconnected interactions
• Meet performance metrics: about 5 minutes average handle time and minimum 60 calls per day
• Prioritize customer needs and overall business health in decisions

Requirements

• Above-average verbal communication with a clear, neutral accent
• Strong customer service and interpersonal skills
• Above-average technical proficiency and ability to learn new systems
• Ability to multitask across multiple systems while controlling interactions
• Minimum one year of BPO customer service experience
• High reliability and flexibility with varying schedules
• Intel i5 or comparable processor with at least 4GB RAM
• Internet connection with minimum 30 Mbps speed
• Noise-canceling headset and dual monitors

Benefits

• Permanent work from home
• Pay rate of $4.25 per hour
• Bi-weekly paycheck
• Performance bonuses and incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

About the Company

• Catch Creation is a global eCommerce company that creates, grows, and manages online brands.
• It operates a fully remote, remote-first team.