CS Email VA

Catch Creation; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Permanent work from home

Bi-weekly payout

Performance bonuses and incentives

6th month and annual anniversary bonus

Up to 17 days of paid leave credits

Job summary

Catch Creation is a fully remote, global eCommerce company seeking a customer support specialist to handle after-sales inquiries via email and calls, including refunds, cancellations, and order tracking.

Ideal candidates have at least 2 years of BPO experience, excellent communication, reliability, and the ability to multitask while maintaining high-quality service. Remote work from home with bi-weekly payouts and performance bonuses is offered.

Qualifications

• 2+ years of BPO experience.
• Strong comprehension and communication skills.
• Above-average technical and multi-tasking skills.
• High reliability, accountability and schedule flexibility.
• Intel i5 or comparable equipment with 4GB RAM or higher.
• Wired internet connection of 30 Mbps or higher.
• Noise-cancelling headphones.

Responsibilities

• Receive inbound emails to resolve customers' after-sales concerns.
• Handle product inquiries, order tracking, billing, replacements, cancellations and refunds.
• Process orders for existing customers calling in.
• Escalate complex orders to higher-level or interdepartmental teams.
• Perform call-backs to resolve abandoned and disconnected calls, keeping at least 90% resolved.

Skills

BPO experience

Communication skills

Multi-tasking

Reliability

Tools

Intel i5+ RAM 4GB

Internet 30 Mbps+

Noise-cancelling headphones

Job description

Responsibilities

• Receive inbound emails to resolve customers' after-sales concerns
• Handle product inquiries, order tracking, billing, replacements, cancellations and refunds
• Process orders for existing customers calling in
• Escalate complex orders to higher-level or interdepartmental teams
• Perform call-backs to resolve abandoned and disconnected calls, keeping at least 90% resolved

Requirements

• At least 2 years of BPO experience
• Strong comprehension and communication skills
• Above-average technical and multi-tasking skills
• High reliability, accountability and schedule flexibility
• Intel i5 or comparable equipment with 4GB RAM or higher
• Wired internet connection of 30 Mbps or higher
• Noise-cancelling headphones

Preferred Qualifications

• Telco or e-commerce account experience

Benefits

• Permanent work from home
• Bi-weekly payout
• Performance bonuses and incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

About the Company

• Catch Creation is a global eCommerce company that creates, grows and manages online brands. Its team works fully remotely.