CS Phone VA

Catch Creation, LLC; United States; Remote; USD 5,500 - 8,300; Full time

Benefits offered by this job

Permanent Work from Home

Bi-weekly paycheck

Performance Bonuses and Incentives

6th month and annual anniversary bonus

Up to 17 days of paid leave credits

Job summary

Catch Creation, LLC is seeking a reliable Phone Customer Service Specialist to join our remote team. You will handle inbound and outbound calls, resolve inquiries, and deliver an exceptional customer experience while meeting performance standards.

This remote role offers a pay rate of $4.25 per hour, permanent work-from-home, bi-weekly pay, performance bonuses, and paid leave credits to support work-life balance.

Qualifications

• Above-average verbal communication with a clear, neutral accent.
• Strong customer service and interpersonal skills.
• Ability to quickly learn new systems and handle multiple tools.
• Minimum of one year of BPO experience in a customer service account.
• High level of reliability and accountability with flexible schedules.

Responsibilities

• Handle inbound and outbound customer calls and assist with product inquiries, website navigation, billing, order status, and returns.
• Meet performance metrics, including average handle time around 5 minutes and at least 60 calls per day.
• Conduct outbound follow-ups on unresolved or disconnected interactions.
• Make sound decisions prioritizing customer needs and business health.

Skills

Verbal communication

Customer service

Tech proficiency

Multitasking

BPO experience

Reliability

Job description

Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets - driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

WHAT'S IN IT FOR YOU?

• Pay Rate: $4.25 per hour
• Permanent Work from Home
• Bi-weekly paycheck
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

JOB DESCRIPTION:

We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.

Key Responsibilities:

• Answer inbound customer calls and provide assistance with:
  • Product inquiries
  • Website navigation and technical assistance
  • Billing questions and charges
  • Order status and tracking
  • Returns and replacements
• Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
• Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
• Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.

MINIMUM QUALIFICATIONS:

• Above-average verbal communication skills with a clear, neutral accent
• Strong customer service and interpersonal skills
• Above-average technical proficiency and ability to quickly learn new systems
• Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
• Minimum of one (1) year of BPO experience in a customer service account
• High level of reliability and accountability, with flexibility to work varying schedules

SYSTEM REQUIREMENTS:

• Intel i5 processor or comparable equipment with at least 4GB RAM
• Reliable high-speed internet connection with a minimum speed of 30 Mbps
• Noise-canceling headset, required for use during the screening and interview process
• Dual monitors, required to be available by the first week of deployment