Customer Service Rep - Remote

Destinee Travel; Columbus (OH); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible environment and schedule

Work from home

Travel-related perks

Job summary

A travel service company based in Columbus, Ohio is seeking a remote Customer Service Rep. In this role, you will interact with customers through various communication channels, addressing inquiries and providing assistance. Candidates should have a high school diploma, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers significant flexibility and the chance to work from home with potential travel-related perks.

Qualifications

• High School Diploma or equivalent.
• Proficient in PC operation and navigation.
• Excellent communication skills, both oral and written.
• Ability to work in a constantly changing and fast-paced environment.
• Strong listening skills.

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve their inquiries.
• Calmly de-escalate issues when necessary.
• Respond to requests for assistance and processing payments.
• Track call-related information for reporting purposes.

Job description

About the job Customer Service Rep - Remote

Our agents are avery important part of our family. You will be the eyes and ears for our team,fielding customer inquiries and finding innovative ways to respond. Working ina collaborative and engaging environment, you will have the chance to interact withpeople from all walks of life and no two days will be the same. As you continueto grow and challenge yourself, you will discover your potential can take youanywhere you want to go.

Your Responsibilities

• Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and / or possible processing payments
• Track all call-related information for and reporting purposes
• Provide feedback on-call issues
• Upsell if required

Qualifications :

• High School Diploma or equivalent
• 6 months Customer Service experience minimum (not required)
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Requirements for working remotely :

• High-Speed Internet required
• Dedicated workspace
• Able to navigate and use a computer
• Cell phone - calling and texting

Benefits of working with us :

• Very Flexible environment / schedule
• Working with little or no supervision
• Work remotely from your home
• Lots of different travel-related perks as well as some other perks
• Family environment