Virtual Customer Service Representative

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remote; USD 2.066.000 - 2.480.000; Vollzeit

Zusammenfassung

The Virtual Customer Service Representative at Military, Veterans and Diverse Job Seekers is a fully remote, full-time role. You will respond to calls about benefits packages (401K, health insurance, pension, payroll), assist with website access, enroll customers in benefits programs, and document all interactions in the client system.

Requirements include a high school diploma, 1 year of call center or 2 years of customer service experience, strong computer navigation, and full participation in

Qualifikationen

• High school diploma or equivalent.
• At least 1 year of call center experience OR 2 years of customer service experience.
• Strong computer navigation and organizational skills.
• Must commit to attending 100% online training and pass a background check.

Aufgaben

• Respond to calls about benefits packages (401K, health, pension, payroll).
• Assist with website or application issues accessing benefits.
• Answer questions about products or services and enroll in benefits plans.
• Document customer interactions in the client system with accuracy.
• Transfer data from documents into the client system.
• Process transactions such as enrollments and updates to retirement elections.
• Conduct independent research to resolve customer cases while supporting the team.

Kenntnisse

Customer service

Communication

Attention to detail

Research and problem solving

Ausbildung

High school diploma

Tools

Windows 10

Wired headset

Webcam

Second monitor

Jobbeschreibung

About the job Virtual Customer Service Representative

What you will do

• Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
• Assisting with website or application related issues in regards to accessing their benefits.
• Answering questions regarding products or services the customer may have.
• Assisting the customer with enrolling in their benefits plan through their employer.
• ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
• Transferring data from documents into the client's system.
• Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
• Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
• You must have a high school diploma or equivalent.
• At least 1 year of call center experience OR 2 years of customer service experience
• Must have strong computer navigation and organizational skills.
• e will pay you to complete online training, but you must commit to attending 100%, no missed time
• Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

• Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
• Operation system: Windows 10
• Mac Computers are not compatible.
• Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
• RAM: 8GB or better
• Hard Drive: 256 SSD or better
• All peripherals must be wired
• Must have reliable high-speed internet
• 20MB download minimum
• 10MB upload minimum
• SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
• For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
• We do require that you have an active, functioning webcam for training and meetings.
• A second monitor/screen is required.

The Details

• The pay rate once you reach production is $17 per hour
• This is a Full-Time position, part time hours are not available
• Training is paid at $15.25 an hour
• This is a fully remote position, 100% work from home