CS Email VA

Catch Creation, LLC; United States; Remote; USD 4,100 - 6,900; Full time

Benefits offered by this job

Bi-weekly payout

Performance bonuses and incentives

6th month bonus and annual anniversary

Up to 17 days paid leave credits

Job summary

Catch Creation, LLC is hiring a remote customer support specialist to handle inbound emails and calls for after-sales inquiries, order tracking, billing questions, and refunds. You will escalate when needed and ensure high first-contact resolution while maintaining a friendly, professional demeanor.

Candidates should have at least 2 years of BPO or e-commerce support experience, strong communication skills, and the ability to navigate multiple systems.

Qualifications

• 2+ years in BPO or e-commerce support preferred.
• Strong comprehension and communication skills.
• Above-average technical skills and ability to multi-task across systems.
• Reliable and accountable with flexible scheduling.

Responsibilities

• Receive inbound emails to assist and resolve after-sales concerns (inquiries, tracking, billing, refunds).
• Process orders for customers with existing records.
• Escalate orders needing higher-level/interdepartmental help.
• Perform call-backs to resolve abandoned/disconnected calls with at least 90% resolution.

Skills

Communication

Technical skills

Multitasking

Reliability

Flexible schedule

Tools

CRM systems

Job description

Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets-driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

WHAT'S IN IT FOR YOU?

• Pay Rate: $3.00 per hour
• Permanent Work from Home
• Bi-weekly payout
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

JOB DESCRIPTION:

• Receive inbound emails to assist and resolve customers' after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.
• Process orders for call-in to buy customers with existing records
• Escalate orders in need of higher-level or interdepartmental assistance
• Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved

MINIMUM QUALIFICATIONS:

• At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage
• Strong Comprehension and Communication Skills
• Above-average Technical Skills
• Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
• With a high sense of reliability and accountability, flexible to work on varying schedules

SYSTEM REQUIREMENTS:

• Intel i5, or comparable equipment with 4GB RAM or higher
• Wired internet connection, 30mbps or higher (no dongles)
• Noise-cancelling headphones - should be available during the interview