CS Phone VA

Catch Creation; United States; Remote; USD 12,178,000 - 12,949,000; Full time

Benefits offered by this job

Pay rate

Remote work

Bi-weekly pay

Performance bonuses

6th month bonus

Annual bonus

Paid leave credits

Job summary

United States Digital Space LLC is seeking a reliable Phone Customer Service Specialist to join our remote team. You will handle inbound and outbound calls, resolve inquiries, and deliver an exceptional customer experience while meeting performance metrics.

Responsibilities include product inquiries, website navigation help, billing questions, order status, and returns processing. The role emphasizes efficiency, accountability, and customer-first decisions in a work-from-home setting.

Qualifications

• Above-average verbal communication with a clear, neutral accent.
• Strong customer service and interpersonal skills.
• Ability to learn new systems quickly.
• Ability to multitask across multiple tools while handling interactions.

Responsibilities

• Answer inbound customer calls and provide assistance with product inquiries.
• Assist with website navigation and technical issues.
• Handle billing questions and charges.
• Provide order status and tracking information.
• Process returns and replacements.

Skills

Verbal skills

Customer service

Technical proficiency

Multitasking

BPO experience

Reliability

Job description

About the companythe company is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets - driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At the company, we believe great ideas can come from anywhere - and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

WHAT'S IN IT FOR YOU?

• Pay Rate: $4.25 per hour
• Permanent Work from Home
• Bi-weekly paycheck
• Performance Bonuses and Incentives
• 6th month and annual anniversary bonus
• Up to 17 days of paid leave credits

JOB DESCRIPTION:

We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.

Key Responsibilities:

• Answer inbound customer calls and provide assistance with:
• Product inquiries
• Website navigation and technical assistance
• Billing questions and charges
• Order status and tracking
• Returns and replacements

• Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
• Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
• Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.

MINIMUM QUALIFICATIONS:

• Above-average verbal communication skills with a clear, neutral accent
• Strong customer service and interpersonal skills
• Above-average technical proficiency and ability to quickly learn new systems
• Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
• Minimum of one (1) year of BPO experience in a customer service account
• High level of reliability and accountability, with flexibility to work varying schedules

SYSTEM REQUIREMENTS:

• Intel i5 processor or comparable equipment with at least 4GB RAM
• Reliable high-speed internet connection with a minimum speed of 30 Mbps
• Noise-canceling headset, required for use during the screening and interview process
• Dual monitors, required to be available by the first week of deployment