Customer Service (Job ID: VR750)

Inside Out Hiring; United States; Remote; USD 7,100 - 9,600; Full time

Job summary

Inside Out Hiring is seeking a reliable Customer Service Representative for a remote role based in the Philippines to support U.S.-based home services businesses. You will handle inbound calls, greet clients professionally, and log detailed notes.

Training provided; strong attention to detail and clear communication with U.S. clients are essential. Shifts follow PST; full-time monthly compensation of $750, with flexible scheduling and weekends as needed.

Qualifications

• Previous BPO or call center experience is preferred.
• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously.
• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.
• Strong attention to detail, accuracy, and work ethic.
• Motivated, eager to learn, and adaptable to client processes.
• Prior work-from-home experience is a plus, but not required.

Responsibilities

• Handle inbound calls for U.S.-based home services businesses.
• Represent the client as part of their front-office team, using client greetings.
• Take detailed call notes with contact information and key details.
• Send complete call summary notes to the client immediately after each call.
• Maintain high accuracy to avoid typos or missing information.
• Receive training on answering client questions and booking appointments via CRM.

Skills

BPO experience

Multitasking

US client communication

Attention to detail

Motivated learner

WFH experience (a plus)

Job description

Exciting Remote Opportunity! We're Hiring a Customer Service Representative!

Are you a reliable, detail-oriented professional with excellent communication skills? We are looking for a dedicated Customer Service Representative based in the Philippines to handle inbound calls and provide top-tier support for U.S.-based home services businesses!

Job Details at a Glance

• Job Title: Customer Service

• Job ID: VR750

• Location: Philippines

• Job Status: Full Time

• Work Schedule & Shifts (PST): Operating 7 days a week with multiple available shifts:

  • 5:00 AM – 2:00 PM PST

  • 7:00 AM – 4:00 PM PST

  • 8:00 AM – 5:00 PM PST

  • 11:00 AM – 8:00 PM PST

• Rest Days: Depends on SLA requirement (Common options: Mon–Sun, Tue–Wed, Thu–Fri; Sat–Sun off possible based on client schedule)

• Compensation: $750 / month

• Target Start Date: ASAP

Job Description

• Handle inbound calls for U.S.-based home services businesses (cleaning companies, electricians, plumbers, landscapers, etc.).

• Represent the client seamlessly as part of their front-office team, answering calls pleasantly using client-specific greetings.

• Take detailed, accurate call summary notes during each conversation, capturing customer contact information, inquiry reasons, and key details.

• Send complete and accurate call summary notes to the client immediately after each call.

• Maintain high attention to detail to avoid typos, errors, or missing information.

• Receive full training on answering specialized client questions and booking appointments via client CRM/scheduling platforms.

Qualifications & Skills

Working Qualifications:

• Previous BPO or call center experience is preferred.

• Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously.

• Confident communicating directly with U.S.-based clients to confirm directions or process feedback.

• Strong attention to detail, accuracy, and strong work ethic.

• Motivated, eager to learn, and adaptable to client processes.

• Prior work-from-home experience is a plus, but not required.

Technical & Infrastructure Requirements:

• Internet: Minimum speed of 40 Mbps with low latency.

• Computer: Minimum of 6 cores, 12 threads, and 8 GB RAM.

• Power: Reliable backup power source to ensure continuous uptime.