Customer Support Representative | $28/hr Remote

Crossing Hurdles; United States; Remote; MXN 112,000 - 201,000; Full time

Job summary

Crossing Hurdles is seeking a remote executive/virtual assistant to support US-based customers. You will place and receive calls for reservations and vendor confirmations, engage with businesses to gather information, and navigate automated phone systems to reach the right contacts.

Accurate documentation of outcomes and details is essential. Ideal candidates have experience in executive or virtual assistance, strong English for US interactions, and the ability to manage multiple tasks with a

Qualifications

• Experience in executive/virtual assistance or customer support via phone.
• Fluent, neutral, and clear spoken English for US-based interactions.
• Outgoing, confident in outbound calls and navigating phone systems.
• Reliable high-speed internet, quiet workspace, and headset.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks (reservations, vendor confirmations).
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Virtual assistance

Customer support by phone

Clear spoken English

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.