Crisis-Response Community Technician | Trauma-Informed Care

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Tuition Assistance

Retirement Plan

Job summary

Bowery Residents' Committee seeks a Community Technician to maintain a safe residential environment and respond to crises with empathy. You will assist residents, conduct rounds, perform screenings, and support safety procedures while documenting incidents.

Training provided in trauma-informed care, de-escalation, and emergency response; opportunities for advancement exist within the program. This full-time role offers 37.5 hours weekly, flexible shifts, and a benefits package including health

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

Communication skills

De-escalation techniques

Emergency response

Education

High School diploma or GED

Job description

Bowery Residents' Committee seeks a Community Technician to maintain a safe residential environment and respond to crises with empathy. You will assist residents, conduct rounds, perform screenings, and support safety procedures while documenting incidents.

Training provided in trauma-informed care, de-escalation, and emergency response; opportunities for advancement exist within the program. This full-time role offers 37.5 hours weekly, flexible shifts, and a benefits package including health