Crisis Response Community Technician (Evenings)

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays and sick/personal time

403(b) retirement plan with employer-m

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, engage residents with empathy, and apply trauma-informed care during crises.

The full-time position offers an evening shift (4pm-12:30am), mandatory overtime, and benefits starting Day One, plus training, tuition assistance, and opportunities for advancement within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

Empathy

De-escalation

Trauma-informed

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. You will maintain a safe residential environment, engage residents with empathy, and apply trauma-informed care during crises.

The full-time position offers an evening shift (4pm-12:30am), mandatory overtime, and benefits starting Day One, plus training, tuition assistance, and opportunities for advancement within a mission-driven team.