Trauma-Informed Community Technician: Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vacation time

403(b) Plan

Job summary

Bowery Residents' Committee seeks a Community Technician for a full-time role in New York City. You will maintain a safe residential environment, engage residents with trauma-informed care, and respond to crises, while documenting incidents and supporting safety procedures.

This role emphasizes compassionate interaction, compliance with safety standards, and opportunities for professional development, with employer-provided training and certifications.

Qualifications

• Experience with homelessness, mental health, or substance use populations preferred.
• Willingness to obtain required certifications and complete training.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan, training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee seeks a Community Technician for a full-time role in New York City. You will maintain a safe residential environment, engage residents with trauma-informed care, and respond to crises, while documenting incidents and supporting safety procedures.

This role emphasizes compassionate interaction, compliance with safety standards, and opportunities for professional development, with employer-provided training and certifications.