Trauma-Informed Community Technician (Crisis & Safety)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

3+ weeks vacation, 12 holidays, sick/p

Retirement plan with employer match

Tuition assistance

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee is seeking a Community Technician to maintain a safe, orderly residential environment and support residents, including those in crisis, while engaging with trauma-informed approaches.

The role requires handling overnight and rotating shifts with mandatory overtime, and offers growth through certifications and structured training within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan - training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer skills

Trauma-informed care

Crisis intervention

Education

High School diploma or GED

Tools

CPR/First Aid

Narcan

Fire Safety Training

Job description

Bowery Residents' Committee is seeking a Community Technician to maintain a safe, orderly residential environment and support residents, including those in crisis, while engaging with trauma-informed approaches.

The role requires handling overnight and rotating shifts with mandatory overtime, and offers growth through certifications and structured training within a mission-driven team.