Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid training

Tuition assistance

Retirement plan

Job summary

Bowery Residents' Committee is seeking a Community Technician in New York, NY. This full-time role supports residents, responding to crises with calm, empathy, and professional judgment while maintaining safety and dignity on site.

You will be trained in trauma-informed care and de-escalation, with opportunities for certification and career growth within a mission-driven housing and support organization.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

Computer literacy

Emotional resilience

Calm under pressure

Education

High School Diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician in New York, NY. This full-time role supports residents, responding to crises with calm, empathy, and professional judgment while maintaining safety and dignity on site.

You will be trained in trauma-informed care and de-escalation, with opportunities for certification and career growth within a mission-driven housing and support organization.