Community Technician: Crisis Response & Trauma-Informed Care

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance starting Day One

Vacation and holidays

403(b) retirement plan with employer

Job summary

Bowery Residents' Committee in New York operates a 24/7 program. The Community Technician provides a consistent presence, maintaining a safe, orderly environment and engaging residents with trauma-informed approaches.

You will respond to crises, screen visitors, provide emergency support, and document incidents. The role offers training, certifications, and opportunities to advance within case management and leadership.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer skills

Calm under pressure

Professional boundaries

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York operates a 24/7 program. The Community Technician provides a consistent presence, maintaining a safe, orderly environment and engaging residents with trauma-informed approaches.

You will respond to crises, screen visitors, provide emergency support, and document incidents. The role offers training, certifications, and opportunities to advance within case management and leadership.