Trauma-Informed Community Technician (Crisis Support)

Bowery Residents' Committee; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance starting/“

Vacation time and holidays

403(b) retirement plan with employer 1

Tuition assistance

Flexible Spending Accounts

Staff wellbeing programs

Job summary

Bowery Residents' Committee is seeking a Community Technician to maintain a safe, orderly residential environment and support individuals experiencing homelessness. This full-time, 37.5-hour weekly role includes shifts of day, evening, and overnight, with mandatory overtime and hands-on crisis response.

You’ll engage residents with trauma-informed care, document incidents, assist with meals and safety procedures, and participate in certifications funded by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Basic computer proficiency

Bilingual (nice to have)

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to maintain a safe, orderly residential environment and support individuals experiencing homelessness. This full-time, 37.5-hour weekly role includes shifts of day, evening, and overnight, with mandatory overtime and hands-on crisis response.

You’ll engage residents with trauma-informed care, document incidents, assist with meals and safety procedures, and participate in certifications funded by BRC.