Crisis-Response Community Technician (Trauma-Informed Care)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401(k) plan

Tuition assistance

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide a steady, compassionate presence for residents experiencing homelessness. This frontline role emphasizes trauma-informed care, de-escalation, and crisis response.

You will monitor environments, support safety, complete documentation (logs, incident reports, progress notes), and participate in training (CPR/First Aid, Narcan). The position offers growth toward case management and leadership within a mission-driven team.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Empathy

Judgment

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide a steady, compassionate presence for residents experiencing homelessness. This frontline role emphasizes trauma-informed care, de-escalation, and crisis response.

You will monitor environments, support safety, complete documentation (logs, incident reports, progress notes), and participate in training (CPR/First Aid, Narcan). The position offers growth toward case management and leadership within a mission-driven team.