Copier Service Technician (Tampa)

Administrative Resource Options; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-known outsourcing firm seeks a certified break fix technician for full-time employment in Tampa, Florida. In this role, you will tackle diverse business challenges and provide team direction while ensuring the highest levels of customer service. Candidates must demonstrate technical expertise in printers and copiers, lift up to 50 pounds, and possess relevant certifications. A background check and drug test are mandatory. Comprehensive benefits are offered after 60 days of employment.

Qualifications

• Must bring manufacturer certifications to the job interview.
• Previous industry experience as a certified break fix technician on printers and copiers.
• Able to lift up to 50 pounds.
• Willing to work in a campus environment.
• Must pass a 7 year background check and drug test.

Responsibilities

• Apply subject matter knowledge to solve business issues.
• Work on problems/projects of diverse complexity.
• Provide direction to team activities.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision‑making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Skills

Network experience

Good communication skills

Customer service experience

Basic PC skills

Customer service experience

Organization skills

Mechanical aptitude

Resourceful

Independent work

Ability to prioritize

Education

Manufacturer certifications (printer/copier)

Tools

HP printers and copiers

Excel

Job description

Administrative Resource Options (ARO) is an international outsourcing firm with locations across the United States and Canada specializing in office services management. We are a leader in our industry and have a presence in 28 states nationwide. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

ARO is not a temp or staffing agency. We offer full-time positions with benefits after 60 days of employment.

All candidates MUST pass a 7 year background check and drug test.

Job Description

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision‑making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Additional skills: Network experience, Good communication skills, good interpersonal skills, positive attitude, customer service experience, organization skills, mechanical aptitude, innovative and resourceful, Capable of working with minimum amount of supervision, ability to recognize, prioritize and solve critical customer requirements, basic PC skills (e.g. Word, Excel).

Qualifications

• Must bring manufacturer certifications to the job interview.
• Must have previous industry experience as a certified break fix technician on printers and copiers (preferably from HP).
• Must be able to lift up to 50 pounds.
• Must be willing to work in a campus environment.

Additional Information

Company Overview

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility

At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results

With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity

Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.