Printer Technician

Administrative Resource Options; McLean (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Administrative Resource Options (ARO) is looking for a certified break fix technician in McLean, Virginia. This full-time position requires experience with HP printers and copiers, with benefits available after 60 days of employment.

The ideal candidate will have strong customer service skills and the ability to lift up to 50 pounds. ARO emphasizes problem-solving abilities and encourages independent decision-making within a team structure.

Qualifications

• Previous industry experience as a certified break fix technician on printers and copiers.
• Desirable candidate skills include network experience and a positive attitude.

Responsibilities

• Apply developed subject matter knowledge to solve common and complex business issues.
• Work on problems/projects of diverse complexity and scope.
• May act as a team or project leader providing direction to team activities.

Skills

Customer service experience

Mechanical aptitude

Good communication skills

Organization skills

Basic PC skills (e.g., Word, Excel)

Ability to lift up to 50 pounds

Tools

HP printers and copiers

HP’s WebJet admin

Job description

Administrative Resource Options (ARO) is an international outsourcing firm with locations across the United States and Canada specializing in office services management. We are a leader in our industry and have a presence in 28 states nationwide. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

ARO is not a temp or staffing agency. We offer full-time positions with benefits after 60 days of employment.

All candidates MUST pass a 7 year background check and drug test.

Job Description

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines & recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Qualifications

• Must bring manufacturer certifications to the job interview.
• Must have previous industry experience as a certified break fix technician on printers and copiers (preferably from HP).
• Must be able to lift up to 50 pounds.
• Must be willing to work in a campus environment.
• Desirable Candidate Skills: Previous experience with HP’s WebJet admin or similar product strongly preferred.
• Network experience, good communication skills, good interpersonal skills, positive attitude, customer service experience, organization skills, mechanical aptitude, innovative and resourceful, capable of working with minimum amount of supervision, ability to recognize, prioritize and solve critical customer requirements, basic PC skills (e.g. Word, Excel)