Copy Clerk/Technician

Administrative Resource Options; Santa Clara (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with employer match

Paid time off for charity work

Organ donor recognition

Donate for Life organ donor program

Employee ownership

Job summary

A leading international office services firm in Santa Clara seeks candidates for a Full Time opportunity. The role involves managing office devices, providing troubleshooting support to users, and ensuring compliance with safety standards. Candidates must have experience with copiers and printers and be able to lift up to 50 pounds. ARO offers a variety of employee benefits including medical, dental, and unique perks like Charity Leave. Join a team committed to quality service and client relationships.

Qualifications

• Ability to lift 50 pounds.
• Prior experience in a copy room or with printers and copiers.

Responsibilities

• Remove and install devices to standard configuration.
• Manage routed HP tickets not related to solutions.
• Perform troubleshooting with end users and coordinate technical support.
• Count paper stock at every device.
• Ensure compliance with safety guidelines.
• Clean devices and copier areas.
• Ensure all safety rules and guidelines are met when lifting/installing.
• Ability to lift 50 pounds.
• Drive to various locations within the company.

Skills

Ability to meet tight deadlines

Experience with copiers and printers

Job description

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

ARO is not a temp or staffing agency. This is a Full Time opportunity

Job Description

• Remove and install devices and fully configure to an agreed standard (Global Standard Configuration from Certification), including local requirements (A4, Vs Letter, clean room paper, new printer signs/labels, etc.)
• Manage routed HP tickets that are not Solutions issues
• Work with end user and HP
• Perform troubleshooting with the end user coordinating HP's and Customer's technical support until the ticket is resolved or deemed closed
• Count paper stock at every device
• Clean devices and copier areas
• Ensure all safety rules and guidelines are met when lifting/installing/uninstalling
• Ability to lift 50 pounds
• Drive to various locations within the company

Qualifications

• Ability to meet tight deadlines in a busy environment
• Previous experience in a copy room or with copiers and printers

Additional Information

Company Overview

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility: At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results: With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity: Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.