Copy/ Mail Clerk

Administrative Resource Options; Oceanside (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off for charity work

Donate for Life organ donor recognition

Charity Leave

Donate for Life organ donor recognit

Job summary

A leading outsourcing firm is seeking a dedicated individual for a full-time customer service role. Candidates should have at least 1 year of experience in customer service and in the copy/print industry. Responsibilities include operating copy/print and bindery equipment, managing client communications, and utilizing software such as Adobe Acrobat, InDesign, Illustrator, and Photoshop. This position offers a range of employee benefits including medical and a 401(k) with employer match.

Qualifications

• Minimum 1 year of experience in a Customer Service environment.
• Able to run a variety of simple and complex copy/print jobs.
• Experience in the Copy/Print industry preferred.

Responsibilities

• Provide superior level of customer service to clients.
• Operate bindery equipment like cutting and folding.
• Demonstrate print setup using Adobe Acrobat.
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry.
• Able to demonstrate ability to send documents to preconfigured printer.
• Able to provide superior level of customer service to existing and prospective clients.
• Able to provide solution to clients questions and concerns.

Skills

Customer Service Experience

Copy/Print Job Operation

Bindery Equipment Operation

Email and Document Management

Client Solution Skills

Tools

Adobe Acrobat

InDesign

Illustrator

Photoshop

Job description

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

ARO is not a temp or staffing agency.This is a Full Time opportunity

Job Description

• Experience in a Customer Service environment (minimum 1 year)
• Able to run a variety of simple and complex copy/print job per specific instructions
• Able to operate a variety of bindery equipment (binding, cutting, folding)
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
• Able to demonstrate ability to send documents to preconfigured printer
• Able to provide superior level of customer service to existing and prospective clients
• Able to provide solution to clients questions and concerns

Qualifications

• Experience in the Copy/Print industry (1 or more years preferred)
• Experience using Adobe Acrobat software for print setup (i.e. removing and adding pages, creating and editing forms, creating booklets, step and repeat, etc.)
• Experience with InDesign, Illustrator and Photoshop

Additional Information

Company Overview

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility: At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results: With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity: Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.