Controller Responder (Bank) – 24/7 Telecare Response

Provide CIC; Colchester (VT); On-site; USD 23,000 - 33,000; Full time

Job summary

Provide CIC in Colchester is seeking sessional workers to join Workforce Solutions as Controller Responders. CareCall247 provides 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with TSA guidelines. Key duties include monitoring and answering calls on the call handling platform in line with TSA guidelines, completing onward referrals in

Qualifications

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals to relevant health and social care services in consultation with the customer.
• Maintain accurate service user records and inputting into the call answering system.

Responsibilities

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals to relevant health and social care service in consultation with the customer.
• Maintain accurate service user records and inputting into the call answering system.
• Manage referrals to the CareCall247 service.

Job description

Provide CIC in Colchester is seeking sessional workers to join Workforce Solutions as Controller Responders. CareCall247 provides 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with TSA guidelines. Key duties include monitoring and answering calls on the call handling platform in line with TSA guidelines, completing onward referrals in