Controller Responder (bank) | Provide CIC

Provide CIC; Colchester (VT); On-site; USD 23,000 - 33,000; Full time

Job summary

Provide CIC in Colchester is seeking sessional workers to join Workforce Solutions as Controller Responders. CareCall247 provides 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with TSA guidelines. Key duties include monitoring and answering calls on the call handling platform in line with TSA guidelines, completing onward referrals in

Qualifications

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals to relevant health and social care services in consultation with the customer.
• Maintain accurate service user records and inputting into the call answering system.

Responsibilities

• Monitor and answer calls on call handling platform in line with TSA guidelines.
• Complete onward referrals to relevant health and social care service in consultation with the customer.
• Maintain accurate service user records and inputting into the call answering system.
• Manage referrals to the CareCall247 service.

Job description

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders willprovide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines.

Main duties of the job include but are not limited to:

To monitor and answer calls on call handling platform inline with TSA guidelines.

To complete onward referrals, in consultation with the customer to relevant health and social care service

Ensure a high level of inputting into the call answering system and Service user records are maintained accurately

To manage referrals to the Carecall247 service.

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.

The job description is attached for full duties and responsibilities.

This advert closes on Wednesday 11 Nov 2026

Proud member of the Disability Confident employer scheme

Controller Responder (bank) | Provide CIC

Company: Provide CIC Salary: £15.13 per hour Hours: Full-time Location: Colchester, CO4 9YQ Job type: Permanent Posting date: 27 Oct 2026 Closing date: 26 Nov 2026

Summary

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders willprovide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines.

Main duties of the job include but are not limited to:

To monitor and answer calls on call handling platform inline with TSA guidelines.

To complete onward referrals, in consultation with the customer to relevant health and social care service

Ensure a high level of inputting into the call answering system and Service user records are maintained accurately

To manage referrals to the Carecall247 service.

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.

The job description is attached for full duties and responsibilities.

This advert closes on Wednesday 11 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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