Emergency Call Taker — 24/7 Frontline Support

Regional 911 Intake Solutions; Lenorah (TX); In loco; USD 35.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Lenorah, TX seeks 911 Call Takers to assess emergencies, gather vital details, and support dispatch operations. Call Takers will verify locations, collect callback info, and enter data into dispatch software, following trained procedures.

The role involves working shifts in a 24/7 environment, with duties including handling both emergency and nonemergency lines, and using approved resources for language access and instructions.

Competenze

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions in Lenorah, TX seeks 911 Call Takers to assess emergencies, gather vital details, and support dispatch operations. Call Takers will verify locations, collect callback info, and enter data into dispatch software, following trained procedures.

The role involves working shifts in a 24/7 environment, with duties including handling both emergency and nonemergency lines, and using approved resources for language access and instructions.