Emergency Response Customer Service Rep - 24/7 Dispatch

Rapid Response Monitoring; Corona (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual salary increases

Shift differentials

Performance bonuses

Medical

Dental

Vision

401k

Spanish language bonus

Paid vacation

Paid sick time

Wellness program

Internal advancement opportunities

Job summary

Rapid Response Monitoring is hiring a Customer Service Representative to support alarm activations and dispatch emergency responders in a fast-paced, high-stakes environment. The CSR will handle outbound and some inbound calls, use a headset, and complete a 4-week training program.

The role features a stable schedule in a 24/7 call center with paid time off and benefits. Starting pay is $22 per hour with shift differentials for evenings and weekends, plus bilingual bonuses for Spanish speakers

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills.
• Comfortable using a headset in a high call volume setting.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures.
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency.
• Respond to, verify, and dispatches on emergency signals.
• Handle security alarm activations for residences and businesses in a professional manner.
• Multitask and remain calm in various stressful situations.

Skills

Computer literacy

Verbal communication

Written communication

Headset comfort

Education

Associate degree, equivalent Military or 2+ years in customer service

Job description

Rapid Response Monitoring is hiring a Customer Service Representative to support alarm activations and dispatch emergency responders in a fast-paced, high-stakes environment. The CSR will handle outbound and some inbound calls, use a headset, and complete a 4-week training program.

The role features a stable schedule in a 24/7 call center with paid time off and benefits. Starting pay is $22 per hour with shift differentials for evenings and weekends, plus bilingual bonuses for Spanish speakers