Emergency Call Taker — 24/7 Critical Response Specialist

National Public Safety Careers; North Brookfield (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in North Brookfield, MA. Join a team that answers emergency calls, confirms locations, and documents details for dispatchers and responders.

Positions require strong listening, accurate typing, and clear communication, with training provided for call-taking and safety protocols. Work schedules may include varied shifts, with emphasis on incident response and privacy.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful but not always needed.
• Strong listening, typing speed, and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assign lines as needed.
• Confirm incident location and caller information accurately.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in North Brookfield, MA. Join a team that answers emergency calls, confirms locations, and documents details for dispatchers and responders.

Positions require strong listening, accurate typing, and clear communication, with training provided for call-taking and safety protocols. Work schedules may include varied shifts, with emphasis on incident response and privacy.