Emergency Call Taker (24/7 Shifts) - Impactful Response

Regional 911 Intake Solutions; Poquonock Bridge (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and collect caller information. You will enter data into dispatch software and forward details to the appropriate teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Call-processing software

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and collect caller information. You will enter data into dispatch software and forward details to the appropriate teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced environment.